Gift Wrapping / Gift Certificates

Do you offer gift wrapping?
Yes, we do! We use a recycled kraft pinstriped box, green and brown tissue paper and tie it all together with a pretty green bow. You can add your own personalized info and we'll include a handwritten card with your message. Not all items are able to be gift-wrapped, however. If a product is already in a box, or is drop-shipped from the manufacturer, it will state on the product page that gift wrapping is unavailable for that item.

Do you offer gift certificates?
Yes, we do! They can be found on the Gift Idea page. They come in denominations of $25, $50, $75, $100, $150 and $200. If you need another denomination, call our customer service phone number and we will get you what you need.

When do your gift certificates expire?
Gift certificates expire one (1) year from date of issue.

Do you send a physical gift certificate?
No, the recipient will get an email telling them of your purchase. When you add a gift certificate to your cart, you'll be prompted to enter the recipient's email address. The email sent to the recipient will include a unique code that they will enter at checkout. If you don't enter their email address, an email will still be sent to you with the gift certificate's unique code. You can then give the code to the recipient at your choosing.

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Contact Info

How can I get in touch with Nat & Helens?
There are three ways to contact us! Either email us at info@natandhelens.com, call us at 773-360-7730 from 9-6 CT, or write us at 3304 N. Broadway, unit 187, Chicago IL 60657. We will respond as soon as possible to your questions or comments.

Is there a physical store I can visit?
Unfortunately, no. It is a goal of ours to open a physical store at some point in the future, but for now, Nat & Helens is only available online.

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Returns / Exchanges

What is your return / exchange policy?
Please refer to our shipping and returns page for our return/exchange policy and instructions.

Security & Privacy

What is your privacy policy?
Your privacy is extremely important to us. We don't like spam any more than you do. To that end, we are committed to never sharing your personal information with another party except when needed to fulfill your order.

Is it safe to order online?
We selected PayPal as our payment processor because of their superior commitment to security and their stringent fraud protection technology. All transactions through our site take place on our secure server via Secure Socket Layer (SSL). The contents of your data are encrypted using 128bit encryption technology throughout the checkout and payment process. Your credit card information is only retained long enough to fulfill the order and never stored beyond that.

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